Privacy
We may collect and process personal data about you when providing our products and services. This statement informs you about the personal data we process, the purposes for which we use this data, how we handle this personal data, and your options for accessing, correcting, and/or deleting your personal data.
This privacy statement applies to our processing of personal data. Should you have any questions regarding this document or the processing of your personal data, please feel free to contact us by post or email.
Contact Details of the Data Controller
Company: BH KERAMIEK BV
Address: Maatlat 25 E
Postal Code: NL-1906 BL
City: Limmen
Chamber of Commerce No.: 09149769
Phone Number: +31(0)24 6 639 639
Email Address: info@bh-keramiek.com
Website: www.bh-keramiek.com
Processing Purposes and Personal Data We Process
We process your personal data because it is necessary to provide our products and services. Additionally, we process personal data that you voluntarily provide to us. While you are not obligated to provide this data, some information is essential for us to offer our products and services, such as sending samples, product information, price lists, quotations, or confirmations.
The following categories of personal data are processed by us:
– Company name
– First and last name
– Address, place of residence
– Phone number and email address
– Optionally, financial data (such as a bank account number) for payment processing
– Other personal data you actively provide to us
– Photos and images
– Drawings
– Building references
We do not always collect all the aforementioned (categories of) personal data, as this is not always necessary.
We may combine the personal data you provide with other data obtained from external sources such as the website of the company where you are employed, the commercial register, and similar entities.
We process personal data for the following purposes:
– Concluding and executing agreements with you: your personal data enables us to contact you, arrange for delivery of your orders, process your payments, etc.
– Providing and exchanging data with third parties for business and project-related purposes, transparency, and/or credit assessment during a sales transaction
– Analyzing, improving, securing, and/or maintaining our website(s) and technical systems; more information can be found in our cookie policy
– Complying with our legal obligations, such as maintaining administration for tax authorities
– Conducting market research and compiling management information to align our (business) strategy, products, and services
– Sending relevant quotations, price lists, and product information
Legal bases for processing
The personal data we process for the purposes listed above under the heading “Processing purposes and personal data we process” are based on your consent, because we require them for the execution of our agreement with you, and/or because we have a legitimate interest in doing so.
In the context of our regular business operations, we have a legitimate interest in processing your data. For instance, we deem it important that if you have purchased a product or service from us, we can inform you about a similar product or service, ensuring you are aware of our offers. Should you prefer not to receive offers from us, you may notify us at any time, and we will cease sending them to you.
If we process your data based on consent, we do so based on your declaration or an unambiguous active action on your part, clearly indicating your acceptance of the processing of your personal data.
If we process your data based on consent, you may withdraw that consent at any time. Requests regarding the withdrawal of consent for the processing of your personal data can be sent by email or post to our email and/or postal address provided above under the heading “Contact details”.
Sharing personal data with third parties
In the context of our processing purposes, as stated above, we may share your personal data with third parties. We may also share your personal data with third parties to comply with a legal obligation, for example, with lawyers, accountants, or the tax authorities.
Processor agreements are concluded between us and third parties who process your data on our behalf and instruction, to ensure that your personal data is adequately protected and your rights under privacy regulations are safeguarded. These processors are not authorized to use your personal data for purposes determined by themselves.
We only provide personal data to third parties if it is necessary for a specific assignment, for example, to provide certain services and activities. For instance, we share your personal data with our courier service to deliver a package you have ordered. For service purposes, we may share your personal data with our suppliers. We also utilize third-party software and storage services for the storage and administration of our data. Furthermore, we engage (external) service providers to design and maintain internet tools and web applications, for marketing activities and communication with our customers, and for placing advertisements on our website, in apps, and on social media.
Transfer to third countries
In the context of our processing purposes, we also utilize third-party services that involve the transfer of personal data to countries located outside the European Union. We assure you that in the event we transfer your personal data to third countries, an adequacy decision from the European Commission exists or appropriate safeguards have been implemented to ensure the security of your personal data. You have the right to request a copy from us detailing the appropriate safeguards we have implemented to ensure the security of your personal data. Requests concerning this can be sent by email or post to our email and/or postal address provided above under the heading “Contact details”.
Personal data retention period
We retain your personal data for as long as necessary for the purpose for which we process that data, and for as long as required by legal (retention) obligations. The precise duration varies.
The right to access, rectify, or erase personal data
If we have collected/are collecting your personal data, you have the right to access, modify, and/or erase this data. You also have the right to data portability. This latter right implies that, upon your request, we will transmit the relevant personal data in a computer file to you or to an organization designated by you.
Requests pertaining to the aforementioned rights can be sent by email or post to our email or postal address provided above under the heading “Contact details”.
We are not obligated to comply with your request or honor your objection in all instances. For further details, we refer you to Articles 15 to 23 of Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation).
We will endeavor to respond to your request in writing (including via email) as quickly as possible, but within four weeks. Should we not honor your request, we will inform you of the reasons for our decision. Furthermore, we wish to advise you that you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). More information can be found on the website of the Dutch Data Protection Authority (www.autoriteitpersoonsgegevens.nl).
Security
We take the protection of your data seriously. Therefore, we implement appropriate measures to prevent any form of misuse, loss, unauthorized access, unwanted disclosure, and unauthorized alteration of your personal data. If you have the impression that your data is not adequately protected or if you have indications of misuse, please contact us using the contact details provided above.